How to transfer electricity, water and gas accounts when you move house

The part of a move that most often leaves debt behind is not the boxes, it is the utility accounts. If the electricity, water and gas contracts at your old address are not terminated, whatever the next occupant consumes keeps being billed to your name; at the new address, meanwhile, nothing is switched on until a contract exists. Each of the three has its own process and its own deadlines: electricity follows one nationwide regulation, while water rules differ by the water authority of your city.

The sequence below starts with what to do before you hand over the keys and ends with checking your first bill. All of these applications can be filed through the e-Government Gateway without visiting an office.

1. Collect all three account numbers in one place Open the last electricity, water and gas bills and copy the electricity installation/contract number, the water subscriber number and the gas subscriber number into one note. Add the new address's earthquake insurance policy number to the same note, because water and gas applications ask for it. Without these numbers the online applications stall halfway. If you cannot find an old bill, use the provider's "subscription information inquiry" service on the e-Government Gateway.
2. Terminate the electricity contract online Go to turkiye.gov.tr, search for the individual subscription termination application, pick the authorised supply company serving your old address, and fill in the form. The regulation allows this application through the company's own channels or the e-Government Gateway; online applications use a verification code instead of a handwritten signature. An application made during business hours is reported to the distribution company the same day, otherwise by the next business day at the latest.
3. Set a future termination date If you know your moving day, mark it on the termination form; electricity allows a forward-dated termination at least 5 days ahead. That way you are not left without power before the move and you are not billed for an extra day either. With a future date, the supplier must inform the distribution company at least 2 days before the closing date. Without a date, the cut-off happens within 1 day of notification, or 2 days in rural distribution areas.
4. Take the water account out of your name Search the e-Government Gateway for the water contract termination application and find your city's water authority; the Istanbul, Ankara, Izmir, Kocaeli and Antalya water authorities offer it online. The application asks for your subscriber number and a photo of the final meter reading. If your city's water authority is not on the gateway, you must use its own online branch or mobile app — this part varies by city, so check your own authority's page.
5. Terminate the natural gas contract Search the gateway for the gas contract termination application and find your regional gas distribution company; the Istanbul, Ankara, Izmir, Gaziantep and Konya gas distributors offer it online. The termination form asks for the account to which your security deposit should be returned. Shutting the boiler valve does not close the account; until the contract is terminated, the meter stays in your name.
6. Photograph all three meters before you leave On your last day, photograph the electricity, water and gas meter displays with the meter serial number visible, and save them with the capture date intact. For electricity the contract ends on the date the distribution company reads the final index and cuts the supply; consumption after that is no longer yours. The photo is your only hard record in a later reading dispute. Some water authorities ask for exactly this photo as an attachment.
7. Track your security deposit refunds For electricity, once debts are settled the deposit is refunded within 5 business days of the contract end date, updated by the consumer price index, through the payment method you choose; the regulation forbids any condition or document request beyond paying the debt. For natural gas, a cash deposit is refunded within 15 days of the termination request provided all debts are paid. Enter your IBAN in full or the refund will sit waiting. If nothing arrives, write to the company with your application number.
8. Open the electricity contract at the new address Search for the individual subscription application, pick the authorised supply company for the new address, and declare your national ID number, the new address, who owns the property and in what capacity you use it (owner or tenant). For electricity, an ID copy, residence certificate, title deed copy, tenancy agreement, tax plate or a "no debt" letter from the old address may NOT be demanded; your own declaration about ownership is taken as the basis. If you stay with the same supplier, no new contract can be signed until your old address balance is cleared.
9. Open or take over the water account Search for the new subscription / account transfer (name change) service and find your city's water authority; on the water side this single step usually replaces separate closing and opening. Water authorities behave differently from electricity: ID, proof of ownership (or a tenancy agreement if you rent), the earthquake insurance policy number, the meter serial number and a photo of the current reading may all be requested, plus a deposit. The exact document list varies by city, so check your own authority's page.
10. Open the gas contract and audit the first bills File the gas subscription contract application through the gateway or the distributor's online branch; no process is completed for a home without an earthquake insurance policy. If the flat has had gas before, the connection fee cannot be charged a second time for the same address. For any subsequent subscription at the same address, gas is turned on after the internal installation is checked within 4 business days of the contract. When the first bills arrive, compare the opening index against your own record and use the billing objection channel if they disagree.

⚠ This guide is general information. Yudum cannot be held responsible for the outcome of following it; for official procedures always rely on the institution's own statement. Steps and fees change over time.

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