How do you port your number (switch operators)?

Number porting is the process that keeps your number the same when you move your line to another operator. You make the application to the operator you're moving to; there's no need to go to your current operator separately.

There are two points where the process gets stuck: unpaid debt and the early termination fee for a commitment. Finding out about both before you apply prevents surprises.

1. Find out your debt and commitment status Ask your current operator for your current debt and the end date of your commitment. If you leave while the commitment is still running, an early termination fee may come up. 💡 Ask for the early termination fee in writing; verbal information can change later.
2. Choose the new operator and the plan Check the coverage of the operator you're moving to where you live and where you work. Compare the plans one by one: calls, data, commitment period.
3. Make the application to the new operator Go to a dealer with your ID or apply through the operator's digital channel. In the application you give the number to be ported and your identity details.
4. Complete the verification step A verification code or confirmation message comes through for the porting; reply within the time limit. An application that isn't answered is canceled.
5. Wait for the moment of porting Porting usually takes place within a set time window. During it, your line may be unusable for a short while. 💡 Don't plan transactions that need SMS verification, such as banking, for the night of the porting.
6. Insert the new SIM and check it Try calls, SMS and mobile data with the new SIM. Confirm that your number has stayed the same.
7. Confirm that your old line has been closed Ask your old operator for a record showing that the line has been closed and the debt cleared. Otherwise bills may keep coming for a line that's still open.

⚠ This guide is general information. Yudum cannot be held responsible for the outcome of following it; for official procedures always rely on the institution's own statement. Steps and fees change over time.

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